From procurement to end-of-life
Services

From procurement to end-of-life

We support every stage of the equipment lifecycle so that hospitals and laboratories can focus on clinical work rather than vendor management. Below is the full service surface — pick the slices that match your operating model and we'll wrap them in a single contract.

Flagship · Hospital Development

Empty land to fully operational healthcare facility

A 9-phase program for investors, physician-founders and healthcare groups — feasibility, concept, space programming, architecture, technology master planning, procurement, installation and commissioning under a single program. From greenfield site to opening day.

Explore the 9-phase program

Logistics & customs clearance

DDP, DAP and EXW terms supported. We coordinate freight, customs paperwork and on-site receiving so equipment arrives ready for installation.

Installation & commissioning

Factory-trained engineers handle siting requirements, mechanical install, electrical hookup, networking and full acceptance testing.

Clinical applications training

On-site and remote training programs in radiology, anesthesia, cardiology and laboratory workflows — tailored to your protocols.

Preventive maintenance contracts

Scheduled PM visits, calibration, software updates and consumables tracking. SLAs from same-day to next-business-day response.

Tender & regulatory support

Full document packs: CE / FDA / ISO certificates, declarations of conformity, manuals and translated user materials.

Lifecycle support desk

Single-point support for parts, applications questions and consumables ordering across the equipment lifecycle.

< 6 h
mean response, critical-care equipment
24/7
support desk for ICU / OR / lab
180+
field engineers across regions
Request a service contract

Equipment lifecycle — the steps we run

A simple, predictable framework for buyers planning multi-year capital programs. Each step has its own owner, deliverable and sign-off — no ambiguity at handover.

  1. 01
    Specification

    We map clinical workflow, throughput targets and budget into a recommended equipment list and accessory set.

  2. 02
    Delivery

    Logistics, customs and on-site receiving — fully documented and insured under DAP / DDP terms.

  3. 03
    Install & commission

    Siting verification, mechanical and electrical install, networking, acceptance testing, signed handover.

  4. 04
    Train

    Clinical applications training for users; biomedical orientation for in-house technical staff.

  5. 05
    Operate

    Scheduled PM, parts supply, applications support, software updates — under one contract.

  6. 06
    End of life

    De-installation, data sanitization and WEEE-compliant disposal or refurbishment.

Planning a department fit-out or tender?

Our procurement specialists can prepare a complete equipment package with localized documentation, training schedule and lifecycle plan, in under 5 working days.