Service & maintenance
A 24/7 service desk and a network of factory-trained field engineers keeps your equipment in clinical use. Most issues are resolved remotely; on-site dispatches follow your service-tier SLA.
How to open a service ticket
Email service@teslamed.uz with the equipment serial number, site name, contact phone and a short description of the issue. Photos, error codes or a short phone-camera video of the fault often shorten triage time considerably.
For critical-care equipment (ventilators, monitors, anesthesia workstations, cath-lab consumables), call +998 (94) 406-00-40 and select option 2. Calls route to a duty engineer at any hour, including weekends and holidays.
Response SLAs
Critical-care equipment in active clinical use: 6-hour mean response, 24-hour on-site target where local access is available.
General clinical equipment: next business day phone response, on-site within 2 business days.
Consumables, accessories and applications queries: same business day.
Preventive maintenance
Scheduled PMs follow each manufacturer's published interval — typically 6 or 12 months for capital equipment. PM visits include functional checks, calibration of critical parameters, electrical safety testing per IEC 62353, firmware updates and replacement of wear parts inside the planned envelope. We deliver a signed PM report after every visit for your hospital's technical file.
Parts & loaners
Regional parts depots hold strategic spares for installed-base equipment so common failure modes can be addressed within the response SLA. Order-on-demand parts ship by international express, usually within 2–4 business days.
For Gold-tier service contracts, loaner units of selected models are available during extended downtime — typically 5 business days after a failure that cannot be remotely resolved.
Decommissioning & end of life
When equipment reaches end of life we coordinate de-installation, data sanitization for any device with non-volatile storage, and WEEE-compliant disposal or refurbishment for resale. A certificate of disposal or data destruction is issued for your records.