Service network expansion: 4 new regional hubs

Four new regional service hubs went live this month, each staffed with field engineers, a strategic-parts depot and an applications specialist. The expansion brings mean response time on critical-care equipment — ventilators, monitors, anesthesia workstations — down to under 6 hours across the new coverage area. Existing service contracts in the region are upgraded automatically; the new hubs also unlock the Gold-tier 24/7 SLA in territories that previously only had access to Silver.